• We (KDS Make-Up Artist) require a non-refundable booking fee (deposit) to secure your booking

• The remaining amount will be invoiced after your deposit is received

• The remaining amount must be paid and cleared two (2) working days prior to the booking

• Once you have paid your deposit, and your booking is confirmed, this means that you are agreeing to our terms and conditions

• Any amendments to the booking must be communicated in advance

• Your pricing is at the time of booking, and you retain that pricing once your deposit is paid

• We do not offer refunds for completed services, if there are any issues please notify us while we are on location

• We may ask to take photos of you and your booking, and only with your consent may we post it on our website or social media

• Please let us know as soon as possible if anyone in your group has certain allergies, as we are not responsible for allergic reactions if we were not informed of prior

• We reserve the right to not perform a service on a client if there is a risk to the safety of our team. This includes, but is not limited to harassment, bullying, inappropriate behaviour, as well as hygiene risks including open wounds, sores, infected skin etc. We take safety and hygiene seriously.

• If anyone in your booking is unwell, please notify us prior. If anyone is displaying symptoms of flu or illness, we reserve the right not to complete the service

• KDS Make-Up Artist is a close-contact business, and is fully vaccinated.

Cancellations

• For any cancellation within 48 and 24 hours of the booking, a 50% refund will be made, any cancellation within 24 hours of the booking, no refund will be made

• Please communicate your cancellation at the first possible instance

• Please see below for Bridal cancellation policy

• KDS Make-Up Artist is considered a close contact business, as are the services provided

• Hand sanitiser will be provided and to be used upon entry

• Please scan in or record your contact details for contact tracing

• Please have your Vaccine Pass ready for scanning upon arriving

• Only one person at a time during appointments, if you require a support person, please let me know beforehand and an exception can be made

• If you are feeling unwell, or are displaying symptoms, please cancel or reschedule your appointment

• We reserve the right to not perform a service if you are displaying symptoms associated with COVID-19, including but not limited to: sneezing, coughing, running nose, fever

• If you have been at a location of interest within the past 14 days, please advise me and we can reschedule your appointment

• Please do not show up to your appointment if you are awaiting a COVID-19 test result

• I will be abiding by the government COVID-19 Framework should it be introduced. Under Red and Orange Alert, I will be able to provide services to vaccinated persons. At Green Alert, I will be able to provide services to anyone.

• All bookings require a booking fee to secure a date

• A booking fee is a portion of your total invoice, as is used to secure your booking and cover associated administration costs required with your booking

• Remaining balances for a bridal booking must be paid in full 6 weeks prior to your booking. A date will be stated on your invoice

• Any cancellations or postponements must be communicated in writing via email

• Cancellations or postponements require at least 4 weeks notice, failure to notify KDS shall result in the forfeit of any payments made towards your booking

• Requests to increase total numbers will be accommodated to where possible, but will be subject to availability. Unfortunately deductions to the invoice are not permitted once the invoice balance has been paid

• Appointment timings will be agreed to prior to the day. If the client has not arrived, delays the start time, or has the artist waiting for your session to commence; your end time shall remain the same which shall ultimately affect your booking. KDS reserves the right to deem a booking as cancelled if the client has delayed the booking without adequate reason. There will be no refund or credit should this happen.

• If Kirstie Dawson-Smith (KDS) is able to operate within the New Zealand Government Alert Level guidelines (i.e. Red, Orange or Green), bookings may proceed and will be expected to do so. Gathering Limit Restrictions, NZ Border/International Travel Restrictions do not prevent KDS from being able to operate, so bookings may proceed and will be expected to do so.

• Your booking and any payment towards it are non-transferable and non-refundable if you decide to cancel or postpone (while not impacted by NZ Government Covid-19 Alert Levels), and the standard Bridal Cancellation Policy shall apply (cancellations or postponements require at least 4 weeks notice, failure to notify KDS shall result in the forfeit of any payments made towards your booking).

• In the event that your wedding is not able to go ahead due to Government Restrictions (such as a regional lockdown), your booking fee remains non-refundable, all other payments remain non-refundable should you choose to transfer to a date up to 30 June 2022. If you choose a date after 30 June 2022, the options are to either transfer your booking to a new date, or receive a credit (minus booking fee). New season pricing may apply if you select a date in a different season. If you are not postponing the booking and are cancelling, then the standard Bridal Cancellation Policy shall apply.

• If your new date you wish to postpone to is not available, you will receive a credit for the amount you have paid i.e. Booking Fee or Booking Fee + Remaining Balance.

• Credit is valid for up to one year after your initial booking date. The credit will have any completed services such as a bridal trial, deducted from it.

• When postponing, please provide as many date options as possible.